Terms of Trade | Nghia Son Furniture

These Terms of Trade describe how Nghia Son Furniture handles business enquiries and commercial orders. They are intended for retailers, importers, distributors and other business customers.

The legal seller, buyer and terms applicable to a transaction will be identified in its quotation, purchase order, sales confirmation or contract. If a signed contract or agreed order document differs from this page, the agreed transaction document takes precedence.

1. Enquiries and quotations

Product information on this website is provided for general reference. An enquiry or request for quotation does not create an order or reserve production capacity.

A quotation will identify the products and commercial terms offered for the specific enquiry. Prices, quantities, specifications, validity periods and other details must be confirmed in writing before an order proceeds.

2. Orders and product specifications

An order proceeds when the parties confirm the applicable quotation, purchase order, sales confirmation or contract. The agreed documents should identify the product, quantity, materials, finish, dimensions, packaging, labelling and any other requirements relevant to that order.

Drawings, samples and specifications supplied by either party should be identified and approved through the agreed process. Changes requested after approval may affect price, production or delivery; any resulting change must be confirmed by the parties.

3. Pricing and payment

The currency, price, payment method, payment schedule, banking details and any deposit requirements are stated in the agreed transaction documents. This website does not establish a standard deposit percentage or payment deadline for every order.

Any applicable taxes, duties, freight charges or other costs should be allocated in the agreed transaction documents.

4. Production and delivery

Production schedules and delivery dates are confirmed for each order. The agreed transaction documents should state the delivery destination, shipping arrangements, required documents and the point at which responsibility for the goods transfers between the parties.

A change to specifications, quantity, approvals or shipping instructions may require a revised schedule, subject to written confirmation.

5. Inspection and acceptance

The parties should agree on the product specifications, inspection method, acceptance criteria and any inspection before shipment. Where inspection by the buyer or its representative is agreed, the arrangements should be recorded in the transaction documents.

The process for reporting a shortage, damage or product that does not meet the agreed specifications—including the information required and any notification period—should also be stated in those documents. This page does not impose a universal 48-hour or three-day claim period.

6. Product issues and remedies

If a product issue is reported, the parties will review the relevant order documents and supporting information, which may include photographs, inspection records, shipment documents or samples.

Any repair, replacement, credit, refund or other remedy will be determined under the agreed transaction documents and applicable law. Warranty scope and duration, where applicable, must be confirmed for the relevant product or order.

7. Compliance and supporting documents

Any product testing, certification, sourcing evidence, export document or destination-market requirement must be identified for the relevant order. The parties should confirm who will provide each document and when it is required.

References to standards or compliance topics on this website do not replace order-specific specifications, test results or agreed documentary requirements.

8. Changes and order records

Changes to an accepted order should be recorded in writing and confirmed by authorised representatives of the parties. Quotations, approved specifications, purchase orders, sales confirmations and contracts should be kept together so the applicable terms can be identified.