Delivery policy - Nghĩa Sơn Furniture

At Nghĩa Sơn Furniture, we are committed to delivering high-quality products to your doorstep in a safe and timely manner. Please take a moment to read our delivery policy to understand how we manage the shipping process.

1. Delivery Areas

We currently offer delivery services across Vietnam. For international shipping inquiries, please contact our customer support for assistance.

2. Delivery Time

In-stock items: Typically delivered within 2–5 business days in major cities and 5–10 business days for other areas.
Customized or made-to-order items: Delivery timelines may vary depending on production time. Our team will provide you with an estimated delivery date upon order confirmation.

3. Delivery Fees

Free delivery is available for orders within select urban areas (e.g., Hanoi, Ho Chi Minh City) with a minimum purchase value.
A delivery fee may apply to orders outside free shipping zones or below the minimum order threshold. This fee will be calculated and communicated at checkout or by our sales team.

4. Delivery Method

We use a combination of our in-house delivery team and trusted third-party logistics partners to ensure safe and efficient transportation of your furniture.

5. Receiving Your Order

Please ensure someone is available to receive the order at the delivery address.
Before signing the delivery receipt, inspect the items carefully. If there is any damage or issue, please notify the delivery personnel immediately and contact our customer service team.

6. Delivery Delays

While we strive to deliver on time, delays may occasionally occur due to unforeseen circumstances such as weather conditions, traffic, or supplier issues. We will keep you informed in such cases and do our best to resolve the situation promptly.