Return policy - Nghĩa Sơn Furniture

At Nghĩa Sơn Furniture, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and fair return and exchange policy to ensure your peace of mind.

1. Eligibility for Return or Exchange

You may request a return or exchange under the following conditions:

The item is defective, damaged during delivery, or not as described.
The request is made within 3 days of receiving the product.
The item must be unused, in its original condition, and in its original packaging.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

Customized or made-to-order furniture.
Items that have been used, modified, or damaged by the customer.
Items returned without original packaging or beyond the return window.

3. Return Process

To initiate a return or exchange, please follow these steps:

Contact our customer service team with your order number and a description (plus photos) of the issue.
Our team will evaluate the request and confirm eligibility.
If approved, we will arrange for pickup or provide return instructions.
After inspecting the returned item, we will process a replacement, repair, or refund as appropriate.

4. Return Shipping Costs

If the return is due to a fault on our part (e.g., defective or incorrect item), Nghĩa Sơn Furniture will cover all return shipping costs.
For other reasons (e.g., change of mind), return shipping costs will be the responsibility of the customer.

5. Refund Method

Refunds will be issued via the original payment method within 7–14 business days after the return is approved.
For bank transfers, please provide accurate account details to avoid delays.