Return Policy

At Nghia Son Furniture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Return Policy explains when a return or exchange is possible, what is excluded, and how refunds are handled.

1. Eligibility for Return or Exchange

You may request a return or exchange when all of the following apply:

The item is defective, damaged during delivery, or not as described.
The request is made within 3 days of receiving the product.
The item is unused, in its original condition, and in its original packaging.

2. Non-Returnable Items

The following are not eligible for return or exchange:

Customised or made-to-order furniture.
Items that have been used, modified or damaged by the customer.
Items returned without their original packaging, or after the return window has closed.

3. Return Process

Contact our customer service team with your order number and a description of the issue, together with photographs.
Our team evaluates the request and confirms whether it is eligible.
If approved, we arrange collection or send you return instructions.
After inspecting the returned item, we process a replacement, repair or refund as appropriate.

4. Return Shipping Costs

Where the return is due to a fault on our part, such as a defective or incorrect item, Nghia Son Furniture covers all return shipping costs.
For other reasons, such as a change of mind, return shipping is the customer’s responsibility.

5. Refund Method

Refunds are issued via the original payment method within 7–14 business days of the return being approved.
For bank transfers, please provide accurate account details so the refund is not delayed.

6. Before You Request a Return

Many issues are identified faster at the point of delivery. Our Inspection Policy sets out what to check on arrival and the 48-hour window for reporting a problem found after delivery, which runs alongside the 3-day return window described above.