At Nghĩa Sơn Furniture, we place great importance on the quality and condition of our products. Our Inspection Policy is designed to ensure that customers receive their furniture in perfect condition and are fully satisfied with their purchase.

1. Pre-Delivery Inspection

Before any item is shipped, it undergoes a thorough quality control process:

  • Each product is carefully checked for structural integrity, surface finish, color consistency, and craftsmanship.

  • Packaging is inspected to ensure secure protection during transit.

  • Customized items are verified against the customer’s specifications before dispatch.

2. Upon Delivery

We encourage all customers to inspect their furniture upon delivery. Please follow these steps:

  • Examine the packaging for any visible signs of damage.

  • Unpack and inspect each item for defects, damage, or missing parts.

  • If an issue is found, report it immediately to the delivery personnel and contact our customer service team.

Note: Once the delivery receipt is signed without remarks, it may be more difficult to claim for visible damages later.

3. Post-Delivery Inspection Window

If any issue is discovered after delivery, please notify us within 48 hours:

  • Provide photos of the issue along with your order number.

  • Our customer care team will assess the situation and provide a solution, which may include repair, replacement, or other appropriate actions.

4. Product Warranty & Further Support

All Nghĩa Sơn Furniture items are covered under our standard warranty policy. If the issue is related to a manufacturing defect, we will honor our warranty terms and arrange for necessary service.

5. Contact Us

For inspection-related support, please reach out to us:

  • Phone: +84 903 827 175

  • Email: info@nghiason.com.vn

  • Working Hours: Monday to Saturday, 8:00 AM – 5:00 PM